Course Syllabus
| Course Name: American History Since 1865 | Term/Session: I session 3 |
| Course Number: AMH 2020 | Reference Number: 530018 |
Table of Contents
Faculty Contact Information
| Instructor Name: | Professor Simpson |
| BC Online Phone: | 954-201-7900 |
| Fax: | 954-201-7937 |
| Email: | Please use the D2L email tool. Use my BC email ONLY if you are unable to access the course email: xxxxxxxx@broward.edu |
| Online Office Hours: | Day(s): Mon-Friday Cell: 954-240-9166 (call/text) Time: 10:00am-12noon |
| BC Safety Phone #: | 954-201-HELP (4357) |
Course Description
This is a course in US history covering major historical periods from the Reconstruction era to the present. The course is a general survey of the basic forces shaping American life including: The development of modern industrialism; the organization of laborers and farmers; immigration; the Progressive Era; World War I; the Roaring Twenties; the Great Depression and New Deal; the origins and impact of the Second World War; the advent of the Cold War; post war domestic tensions; the complacent 1950's; social/political unrest of the 1960's; disillusionment and search for new directions since 1970.
This course meets Area 3A general education requirements for the A.A. degree. This course meets Area 3 or 5 general education requirements for the A.S. degree.
This course meets Area 3A general education requirements for the A.A. degree. This course meets Area 3 or 5 general education requirements for the A.S. degree.
General Course Outcomes
At the conclusion of this course, the student will be able to:
- Identify and employ the components of historical research and analysis.
- Produce clearly organized, thoroughly developed writing assignments, including but not limited to short answer response assignments, short essays, research assignments, or research papers, which express defensible conclusions based on historical analysis.
- Identify and evaluate the motivations, characteristics,and consequences of U.S. westward, industrial, urban, and imperial expansion in the late nineteenth and early twentieth century. Chapter 1
- Assess the major figures, organizations, goals, and outcomes associated with progressivism. The students shall analyze the origins, progression, and outcomes of World War I. Chapters 4 and 5
- Analyze the origins, progression, and outcome of World War II. The students shall assess the development and characteristics of the Cold War in its first decades, including its impact on U.S. foreign and domestic policy and practices. Chapters 5-8
- Analyze the causes and consequences of the major social movements of the 1960s and identify and evaluate the political, social, economic, and diplomatic developments between the 1970s and early 1990s and their relationship to earlier decades. Chapters 10 and 11
- Assess the political, social, economic,and international events that shaped American life in the early 1990s and beyond. Chapters 13 and 14
Prerequisites & Corequisites
There are no prerequisites or corequisties for this course.
Methods of Instruction
This is a 3-credit hour fully online course without proctored exams. In this class, you will engage in structured out-of-class and online activities. The online activities may include, but are not limited to, readings, discussions, essays, case studies, research, and/or online quizzes and tests. See the course schedule for a detailed description of activities. Students are responsible for regularly reviewing the course schedule and completing all required assignments.
This course requires extensive reading and writing. This is a 13 week session, therefore, students will have 3-5 days to complete 1- 3 chapters of reading, which includes quizzes, discussions and writing assignments. Therefore, it is imperative that students keep track of the assignment due dates and Do NoT Procrastinate. The due dates for Quizzes and Discussions are usually on Sundays and written assignments are generally due on Saturdays. Check the course calendar daily as it contains the most updated and accurate assignment due dates.
Textbook & Materials
 | Text:Title: History of the United States, Vol. 2 Author(s):David J. Trowbridge Flatword Online Publishing This is a free, open textbook available to you as a BC Online student enrolled in this class. There is nothing for you to purchase; the textbook chapters will be provided to you in D2L. If you wish to obtain a print version of the text, either click the textbook link from Content, or textbook information and scroll to bottom of page. Enter Professor, School or Course. You will be charged for the print version -- details are available after clicking the link. Use Firefox or Chrome to access the Flatworld textbook. Internet Explorer will show only the first three chapters. Students are required to have ready access to the Internet, as all course material will need to be accessed from this BC Online classroom. |
Class Activities
Read and refer to this section regularly. It will tell you what assignments you should complete, and how to complete them. Deadlines for assignments, assessments, discussions, quizzes, tests, and all other graded and non-graded activities are posted in the course schedule. Submitting work late will be permitted only under extenuating circumstances and only with prior notification and documentation (original funeral notice, original doctor note, etc.).
Instructions for Viewing the Lecture Files
Some browsers may block some of the content in this course. If a page does not load or is missing content, check for a shield icon to the left or the right of the address bar. For screenshots, to help you find the shield, and for more details about blocked content, please read about Browser Security.
Instructions for Discussions
Participating in the course discussions is an important part of your final grade. There are 8 class discussions students must complete this semester. In your discussions, you cannot simply reply to someone's posting with "ditto" or "I agree with you". You must both answer the question asked and respond to at least TWO classmates’ postings. Your responses must also demonstrate that you have read and understood the topic addressed. Remember - we are all in this together and we can learn from each other.
If you need general information and support for the discussion tool visit the discussion tutorial page.
Instructions for Assignments
Essay Assignments: This course requires you to complete two short essay assignments, one during midterm exams week, and one during final exams week. These assignments will require you to analyze, summarize and synthesize information given throughout the semester. With each assignment, you will be asked to answer any two (2) of the essay questions from a list provided. Each essay should be a maximum of two pages and a minimum of one page. You will be required to answer the questions completely using clear, concise language. The information for every question provided will be found in your textbook and in the learning modules. Those are the only sources you may use to complete these assignments. You will be required to cite those sources correctly using both footnotes and bibliographies (see the citation guide found in the content browser for examples). The essays should be double-spaced in 10-12 point font only. Your essays must be submitted as Microsoft Word documents and attached in the assignments section. If you need general information and support with assignments visit the assignment tutorial page.
History PSA (Public Service Announcements). This semester, students are required to create a public service announcement regarding historical topics covered in this course usingprezi Public Service Announcements are messages designed to inform and educate the public with the goal of changing public opinion and/or raise awareness. So, your goal is to create a presentation that will raise awareness or change public opinion on a historical topic covered in the course. Students are encouraged to be creative in their approach to this assignment. The PSA will be self-evaluated and professor evaluated. The topics are pre-chosen; you must inform the professor by the third week of the semester; see the course schedule and assignments chart for details. If you need general information and support with prezi presentations visit the following website prezi.com.
Critical Thinking Worksheets. Students are required to complete two critical thinking worksheets related to video clips and/or primary sources loaded into the course regarding historical topic covered in the class. Critical thinking is defined as “the art of analyzing and evaluating thinking with a view to improving it” (Paul and Elder, 2). These short assignments will allow the students to delve deeper into historical events and figures with the goal of gaining a deeper understanding of the subject areas and applying it to their presenting experiences. The assignments are pre-chosen and can be found in the course schedule and assignments chart.
Instructions for Assessments
It is at the discretion of the instructor to offer a make-up exam. Make-up exams will only be considered under extenuating circumstances, and with prior notification and documentation (original funeral notice, original doctor note, etc.). Scheduling conflicting appointments and vacations are not valid reasons for requesting a make-up exam.
Quizzes: Learning module quizzes will be in a multiple choice and/or true and false formats. They will consist of 20 point questions that will test your mastery of the information found in the textbook chapters and the learning modules. Please refer to the course schedule for when these quizzes are assigned and their due dates. Learning module quizzes are TIMED. You will have one hour and TWO attempts to successfully complete these quizzes.
Exams: There are two 2-part exams for this course. The first part is a TIMED multiple choice question exam. The questions will be based on information in your text, your previous assignments, and the readings in the course learning modules. The second part is an essay assignment (see essay instructions). These exams are non-cumulative, will be administered online and may be taken from any computer. The scheduled dates for these exams are provided on the course schedule. Look out for announcements to be posted just before your exams.
Plagiarism Policy: There will be no rewrites for cases of plagiarism. At a minimum, you will receive a "0" for any incidents of plagiarism and you will forfeit any extra credit points earned in the course. Plagiarism includes self-plagiarism which is the reuse of portions of written work produced for another course, regardless of whether that course was taken at Broward College or elsewhere.
Important Dates
September 9th 2015 1st Day of Class April 24th, 2015 Last Day of Class
September 15th last day for 100% Refund September 15th last day to add/ drop class
October 29th last day to withdraw with a W October 29th last day to change to an audit
Nov 11th - Veterans Day Nov 26-29th Thanksgiving
Class Schedule
| COURSE SCHEDULE | |
| Stare Here / Orientation Module: Dates Sept 9-13th | Activities |
| Learning Outcomes By the end of the orientation students will:
| Read
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| UNIT ONE: MODULES 1-7 | |
| Module 1: The Success and Failure of Reconstruction Dates: Sep 13-20th | Activities |
| Learning Outcomes By the end of this module students will be able to:
| Read
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| Module 2: Taming the West - Dates Sep 13-20th | Activities |
| Learning Outcomes By the end of this module students will be able to:
| Read
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| Module 3: America's Second Industrial Revolution - Dates: Sep 20-27th | Activities |
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1. Assess the consequences of mass industrialization during this time period.
2. Evaluate the causes of the sensational growth of business and industry during this time period, including the philosophies and practices of the major industrialists and the role of the US government
| Read
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| Module 4: Gilded Age Urban Living - Dates Sep 20-27th | Activities |
|
1. Assess the factors that led to the growth of cities in the nation in the late 19th century.
2. Evaluate the consequences of the growth of urban life socially, culturally, and politically
3. Analyze the relationship between industrialization, urbanization and the rise of modern reform movements in the late 19th century.
| Read
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| Module 5: Politics in the Gilded Age -Dates Sep 27-Oct 4 | Activities |
1. Analyze the two-party system in American politics during the late 19th century
2. Evaluate the rise of the Farmers' Alliances in America
3. Assess the origins and importance of the Populist Party
4. Evaluate the importance of the presidential election of 1896
| Read
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| Module 6: American Imperialism - Dates Oct 4-11th | Activities |
1. Interpret the development of US Imperialism during this period, with special attention to: the arguments for US imperial expansion at the turn of the 20th century, the causes and consequences of the Spanish-American War, including US territorial gains and the Philippine-American War, the arguments against US imperialism during this time
| Read
Critical Thinking Worksheet: American Imperialism Due 10/10 @ 11:59pm Assessments
|
| Module 7: Progressivism in America -Dates: Oct 11-18th | Activities |
1. Analyze the specific goals and outcomes of the early progressive era including attempts made by progressives to solve the problems caused by industrialization, urbanization, political corruption, and social disorder.
2. Analyze the causes and factors contributing to the progressive movement
3. Describe and define and characteristics of progressives
4. Analyze the specific goals and outcomes of progressives in attempting to solve the problems caused by industrialization, urbanization, political corruption, and social disorder, the politics and practices of progressive presidents including Theodore Roosevelt, William Howard Taft, and Woodrow Wilson
| Read
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| UNIT TWO: MODULES 8-16 | |
| Module 8: World War I- Dates Oct 18-25th | Activities |
|
1. Compare and contrast the diplomacy of presidents Theodore Roosevelt, William Howard Taft, and Woodrow Wilson before 1914.
2. Assess the Role of the US in the Great War from 1914-1918, with special attention to: the origins of the Great War in Europe and American responses to it, the US government's mobilization of the war effort at home, the role of the US military in the war, President Wilson's plan for peace, including his 14 points, the content of and debates over the Treaty of Versailles.
| Read
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| Module 9: The Roaring Twenties - Dates Oct 18-25th | Activities |
| 1. Analyze America's response to the Great War, including the isolationist and conservative politics of the 1920's and 1930's2. Evaluate the prevailing social, cultural, political, and economic developments of the 1920's including but not limited to the 28th amendment and Prohibition, the 19th Amendment and woman suffrage, the Harlem Renaissance, the consumer revolution, and the rise of nativism. 3. Compare and contrast the leadership of Presidents Harding, Coolidge and Hoover during the 1920's | Read
|
| Module 10: The Great Depression and the New Deal - Dates Oct 25-Nov 1st | Activities |
1. Analyze the causes and effects of the Great Depression, with special attention to: the characteristics of the post-World War II US economy, the role of the US in the international economy, President Herbert Hoover's strategy for combating the depression, President Franklin D. Roosevelt's New Deal plan for relief, recover, and reform, the impact of the depression on -American citizens and on American thought and culture.
| Read
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| Module 11: America and World War II -Dates Nov 1-8th | Activities |
1. Analyze the role of the US in World War II from 1939-1945, with special attention to: the events leading to the outbreak of World War II and American responses to it, the economic, political, and social mobilization for the war effort, the military strategies use during the war, including the liberation of Europe, the fighting in the Pacific, and the decision to drop the atomic bomb on Japan, the wartime alliance between the Us, Great Britain, and Russia, including the Yalta Conference in 1945. | Read
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| Module 12: The Onset of the Cold War -Dates Nov 8th-15th | Activities |
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1. Assess the origins of the Cold War
2. Evaluate the development of postwar containment policy
3. Analyze the origins, progression, and outcome of the Korean War
4. Interpret the effect of the Cold War on American society, politics, and culture
5. Compare and contrast the Cold War foreign policy of Presidents Truman and Eisenhower
6. Compare and contrast the Cold War domestic economic policy of Presidents Truman and Eisenhower
| Read
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| Module 13: Anxiety and Affluence in Cold War America-Dates: Nov 15-Nov 22nd | Activities |
|
1. Analyze the development of the civil rights movement of this era, with special attention to: the origins of the modern civil rights movement, the major figures, goals, and strategies of the movement
2. Identify the reasons for the rise of post war suburbia and ba by boom.
3. Trace the origins of the legal fight against segregation in education leading to the Brown v. Board of Education decision.
4. Describe the origins and impact of the Montgomery Bus Boycott and evaluate the decision to use nonviolent civil disobedience as the major tactic in the fight against Jim crow segregation and disenfranchisement in the American South.
5. Evaluate the massive resistance tactics employed by Southern Whites in the face of the civil rights struggle.
| Read
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| Module 14: The Turbulent Sixties - Dates Nov 15-Nov 22nd | Activities |
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1. Analyze the evolution of the civil rights movement from the 1960's to the 1970's
2. Analyze the evolution of the feminist movement from the early 1960's to the 1970's
3. Analyze the intended and unintended consequences of the second wave feminist movement, including successes, failures, and backlash
4. Evaluate the origins and goals of the environmental movement
5. Assess the evolution of America's involvement in Vietnam with special attention to: the origins of US military personnel in Vietnam in the 1950s and 1960's, the escalation of America's involvement in Vietnam after 1964, the origins, figures, goals, strategies and outcomes of the anti-Vietnam war movement, the responses of the Johnson and Nixon administrations to the Anti-Vietnam war movement, the Vietnamization policy and the end of US military involvement in Vietnam in the early 1970's
| Read
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| HAPPY THANKSGIVING- NO ASSIGNMENTS DUE Module 15: A New Conservative Era -Dates Nov 22-Dec 6th | Nov 22nd-Nov 29th Activities |
| 1. Evaluate the domestic and foreign policies of the Nixon Administration 2. Analyze the origins of the Watergate scandal and its impact on national political affairs and the national mood 3. Analyze the efforts of the Ford and Carter administrations to response to major national problems, including but not limited to the oil crisis, the rise in inflation, and the declining industrial base 4. Interpret the factors behind the conservative resurgence of the 1970s and 1980's 5. Evaluate the domestic policies of the of the Ronald Reagan and George HW Bush administrations and their consequences for the American people 6. Evaluate the foreign policies of the Ronald Reagan and George Hw Bush administrations, their consequences, including the end of the Cold War | Read
|
| Module 16: America in Our Time - Clinton Through Obama - Dates Nov 29th-Dec 6th | Activities |
1. Evaluate the domestic policies of the Bill Clinton and George W. Bush Administrations and their consequences for the American people.
2. Assess the challenges to and responses of minorities and women to the changing social and economic conditions from the 1980's through to the 21st century.
3. Evaluate the foreign policies of the Bill Clinton and George W. Bush administrations and their consequences.
| Read
|
Grading & Exam Policies
How your Grade will be Determined
| Assessment | Graded Points |
| Quizzes 14 @ 20 pts. each | 280 |
| Discussions 8 @ 10 pts. each | 80 |
| History PSA 1 @ 200 pts. | 200 |
| Critical Thinking Worksheets 2 @ 100 pts. each | 200 |
| Midterm multiple choice 1 @ 100 pts. Midterm writing 1 @ 100 pts. | 200 |
| Final multiple choice 1 @ 100 pts. Final writing 1@ 100 pts | 200 |
| Total | 1160 |
| Grading Scale | ||
| Grades | Percentage | Points |
| Grade = A | 90-100+% | 1160-1044 |
| Grade = B | 80-89.9% | 1043-928 |
| Grade = C | 70-79.9% | 927-812 |
| Grade = D | 60-69.9% | 811-696 |
| Grade = F | 59.9%-0.0% | 695-0 |
Policies and Procedures
You are responsible for being familiar with all BC Online policies and procedures related to your activity in this course.
Attendance & Participation Policies
Attendance
During the first week of class, you must complete the designated activity in the course to verify attendance. Typically the Syllabus Quiz from the online orientation is the designated activity. Simply logging into the course will not satisfy your attendance during this time. As with an on-campus course, students who are reported for non-attendance in an online course who are withdrawn are still responsible for paying for the course. If you do not complete the requirements of the first week of class, you should drop the course by the official drop/add deadline or expect to pay for the course.
Participation
Regular, active, and meaningful participation in online learning activities is an important component of this class and is essential to your success. Logging into the class does not count towards participation and attendance. You must actively participate in class activities by completing discussions, assignments, and assessments. It is recommended to check your email, the announcements, and class discussions regularly. Your day of last attendance is based on the last day you completed a documented class activity.
The following are academically related activities for the purpose of participation and attendance:
The following are academically related activities for the purpose of participation and attendance:
- Participation in a graded discussion board,
- Assessment attempt,
- Assignment submission, and
- Initiating contact with your instructor to ask a class-related question via D2L email
If you stop participating in any of the aforementioned activities you will be withdrawn from the class and receive a W or, if it is your third attempt, an F If you stop participating after the withdrawal date, you will receive an F Ongoing communication with the instructor is critical to your class success.
Student Initiated Withdrawals
If you are concerned about your ability to succeed in this class, it is important to make an online appointment to speak with your instructor and an academic advisor as soon as possible. It is important for you to understand the financial and academic consequences that may result from class withdrawal.
Academic Honesty
Upon gaining access to access to D2L you are expected to keep your username and password confidential. Sharing access or passwords to D2L is considered a breach of the academic honesty policy and could result in you being removed from your class. When you log-in to D2L, you do so with the understanding and agreement that you will produce your own work, complete class assignments and discussions yourself, and to take class exams, tests or quizzes without the assistance of others.
Your academic work must be the result of your own thought, research, or self-expression. Academic misconduct includes, but is not limited to the following: cheating, plagiarism, unacceptable collaboration, falsification of data, aiding and abetting dishonesty, unauthorized or malicious interference, hacking computer property or software, and online disturbances. Please refer to the Student Code of Conduct Policy and the Student Code of Conduct section located in the Student Handbook for more information.
All required class activities are subject to submission to Turnitin.com for the detection of plagiarism. All submitted papers will be included as source documents in the Turnitin.com reference database solely for the purpose of detecting plagiarism of such papers.
Types of Academic Dishonesty:
- Cheating: Is defined as obtaining or attempting to obtain, or aiding another to obtain credit for work by dishonest or deceptive means.
- Plagiarism: The use of words or ideas of the original creator without attribution as if they were your own. Plagiarism ranges from copying someone else’s work verbatim and elaborating on or altering someone else’s work.
- Self-Plagiarism: Submitting or reusing parts of a previous paper without referencing source it was first submitted. This includes retaking a course and turning in previously submitted papers and data.
- Unacceptable Collaboration: Using answers, solutions, or ideas that are the results of collaboration without citing the fact of the collaboration is improper.
- Falsification of Data: Making up or falsifying information and data. Examples include making up or altering data for an experiment or citing reference to sources you did not actually use.
- Pay Services: Employing an assignment writing service or having another write the paper for you.
- Enabling: Aiding and abetting another student in an act of academic dishonesty. Examples include giving someone a paper to copy and allowing someone access to your account.
- Unauthorized or malicious interferences: If one person deliberately interferes with the work or activities of another person on purpose to cause the other harm or irreparable damages.
Academic honesty violations are considered a breach of policy and may result in academic penalties (zero points on the assignment/test in question, and/or a failing grade for the class), disciplinary action, and/or referral to the Dean of Student Affairs.
Student Grievance
Procedures for student grievances are found in the student handbook. In attempting to resolve any student grievance regarding grades, evaluations, or other fulfillments of academic responsibility, it is your obligation to make an effort to resolve the matter with your instructor. If the matter is not resolved with your instructor, then you may contact academic affairs associate dean.
Communication and Faculty Response
Communication
Use the D2L email tool only for private, personal, one-to-one communication with a specific individual, or groups of individuals. Do not send class related emails to the instructor's BC email address. In the event that the class communication tools are unavailable for more than 24 hours, the instructor will communicate with students (if necessary) via their BC email address.
Faculty Response
Class emails will be answered within 24 hours. It is recommended that you post class-related questions in the discussion area. Other students may have the same questions as you or may even be able to answer your questions. If you need information related to a test or assignment, plan ahead and submit your questions in advance of the due date.
Netiquette
In all online communication, it is expected that all students will follow rules of online "netiquette". Netiquette is a set of rules for polite online behavior that all members of this class are expected to follow. Review some of the general netiquette rules.
Individuals who violate the netiquette policy or engage in disruptive online behaviors such as flaming (posting disrespectful or hostile comments), posting inappropriate comments, or shouting (posting messages using all capitals) may have their class access privileges revoked and/or they may be referred to the Student Dean. Students who continue to engage in unacceptable online behavior even after being warned, may be permanently denied access to the class and/or may receive an F for the class.
Please don't use email short hand like ROTFLO (rolling on the floor laughing out loud) or BTW (by the way) - not everyone knows what these abbreviations mean. If you want to use emoticons (smileys) to convey feelings, please stick with the basics happy :-) sad :-( or wink ;-). Others are less well known and are subject to different interpretations. The idea is to be clear in your communications.
Privacy Notice
Broward College is committed to the privacy of all students. In accordance with institutional policy and the U.S. Family Education Rights and Privacy Act of 1974 (FERPA), Broward College protects the privacy of student education records. The college does not release private records of individual students, such as grades and class schedules, without prior written consent of the student. However, privacy and public records obligations of the college are governed by applicable Florida statutes and U.S. federal laws.
Course access records, quiz scores grades, email postings, discussion postings, file submissions, and chat room conversations are stored. This is a good reason to make sure that your communications adhere to proper netiquette. Please refer to the student handbook for more information.
Critical Event Procedures
The health, safety and welfare of our faculty, staff, and students are of utmost importance, and we want to ensure that students are aware of the steps Broward College takes in preparing for an emergency event or severe weather. The BC Alert system uses a layered approach to communication, reaching out to the College community with emails, text messages, phone calls and postings to the web. In addition to the information that will be available through BC Alert, there are several hotlines that will be updated with College status information in the event of a storm or other emergency:
Emergency Hotline: 954-201-4900
In the event of a school closing due to weather or other major event that might impact class schedules, the instructor will post an announcement and/or send an email indicating what changes, if any, the event will have on the course schedule and due dates.
Changes to the Syllabus
The instructor reserves the right to make changes to the class syllabus. The syllabus is a guide and every attempt is made to provide an accurate overview of the class. However, circumstances and events may make it necessary for the instructor to modify the syllabus during the semester which may depend on the progress, needs, and experiences of the students. Changes to the syllabus will be made with advance notice. In the event that changes become necessary, students will be notified through class email, the discussion board, and/or the announcements tool.
Disability Services
If you need academic accommodations and/or disability services support, you must contact the Office of Disability Services (ODS). It is your responsibility to contact the ODS to document disability prior to receiving services. You must notify the instructor that you have registered with the ODS and provide the instructor a copy of the ODS letter. Your documentation and any related communication with your instructor remain strictly confidential.
Technical Resources
When taking any online course, you should know how to use an internet browser, a word processing program, send and receive e-mail, and download and upload files. Some online courses use additional software. Refer to the Class Schedule and Assignments section below for additional details. Although the help desk strives to assist our students in the best way possible they cannot be held responsible for class hardware and/or software purchases that are found to be unsatisfactory, insufficient, defective, misused, or incompatible with current system setups.
Visit the technical requirements page for a complete list of system and software requirements.
Visit the technical requirements page for a complete list of system and software requirements.
- Password Reset
- If your password does not work or you forgot it, click this link to reset it: student password reset.
- If you need further support, please contact the BC help desk at 954-201-7521 orhelpdesk@broward.edu.
- Technical Problems
- If you need help using D2L, you can review the step-by-step tutorials
Help Desk
For year-round, 24 hour technical assistance, please visit the 24/7 Help Desk page.
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